These General Refund Conditions (GRC) define the terms and conditions under which Logoparc grants a refund to its users in the event of a subscription cancellation.

1. General Refund Principle

Logoparc applies a pro rata temporis refund for any subscription with a duration of twelve (12) months or more.
The refundable amount corresponds exclusively to the unused remaining days, calculated from the effective date of cancellation.

2. Calculation Method

The refundable amount is determined after deducting the portion of the subscription already used.
The remaining gross amount is then subject to a deduction of applicable fees.

3. Applicable Fees (9%)

A total deduction of nine percent (9%) is applied to the remaining amount, broken down as follows:

• 3% chargeback fees

• 3% associated banking fees

• 3% administrative costs

4. Cancellation Procedure

At the time of cancellation, the user is required to provide the requested information and expressly accept these refund conditions.
Any incomplete or unvalidated request cannot be processed.

5. Refund Processing Time

The refund processing time is a minimum of seventy-two (72) hours from the validation of the cancellation.
Due to factors beyond Logoparc’s control—such as the customer’s country of residence, the payment method used, banking delays, and payment service provider processing times—the actual processing duration may be extended.

6. Refund Method

Unless otherwise specified, refunds are automatically issued using the same payment method as that used for the original subscription.
Any exceptional request to change the refund method must be explicitly submitted by the user through Logoparc’s official communication channels, including email or the support ticket system.

7. Right to Dispute

After receiving the refund, the customer retains the right to dispute the amount received if they believe it does not correspond to the amount due, in accordance with these conditions.

8. Acceptance of the Conditions

Any refund request implies full and unconditional acceptance of these General Refund Conditions.